Device Management
How to view all Olarm 2G devices in Command Centre
With the gradual shutdown of 2G networks, it’s important to identify and upgrade affected Olarm devices to ensure continuous service. Command Centre makes it easy to locate all devices still operating on 2G so you can plan replacements or migrations ...
How to add/remove app users in Command Centre
You can manage who has access to an Olarm device through Command Centre. Adding or removing users gives you full control over who can monitor, control, and receive alerts from the device via the Olarm APP. The user must first download the Olarm APP ...
How to download an event log from an Olarm communicator in Command Centre
Event logs provide a detailed history of the Olarm device's signals combined with the events recorded by the alarm system. You can download these logs in CSV format directly from Command Centre for analysis, auditing, or recordkeeping. This feature ...
How to release a device from Command Centre
Releasing an Olarm device from your Command Centre account removes it from your Command Centre profile and transfers the device subscription responsibility to the device owner. This is typically done when a client changes service providers or no ...
How to update an Olarm device's firmware in Command Centre
Firmware updates ensure your customer’s Olarm device runs the latest features, performance improvements, and security patches. Using Olarm Command Centre, partners can remotely initiate a firmware upgrade with just a few clicks. Follow the steps ...
How to migrate settings from one Olarm device to another in Command Centre
If you're replacing or upgrading your Olarm device, you can easily transfer its configuration to the new unit using the Settings Migration feature. This ensures your new device inherits all key settings from the old one, saving time and reducing ...
Reset device to default in Command Centre
This tool resets an Olarm communicator to certain settings, readying it for a fresh installation or reassignment. What gets wiped: App users are removed Signals are disabled Account codes & zone/area names are cleared You will need to re-enable the ...
How to lock/unlock Olarm APP access in Command Centre
You can control whether a users have app access to a specific Olarm device. Locking out users prevents them from viewing or controlling the device in the Olarm APP - but it does not stop the device from sending signals to the monitoring platform. Go ...
Understanding the columns on the Device page in Command Centre
Quick guide to what each column means in the Devices page within the Command Centre. Column Description Serial Unique device ID and Olarm model type (PRO, MAX, etc.) Account Billing/account code for tracking Reference Internal and customer-assigned ...
How to update device location on the map
How to update device location on the map Adding the devices installation location is not pertinent to setup, but is a feature that is helpful in ensuring each communicator is correctly plotted for for asset management, monitoring and admin purposes. ...
How to set Account Codes & References in Command Centre
If you're using third-party monitoring software, it's important to ensure the account code in Command Centre has been set in order to receive signals from the device. These codes help uniquely identify each device - and its partitions - for accurate ...
How to Assign or Edit Device Roles
How to Assign or Edit Device Roles Assign monitoring, installation, or billing (subscription) roles to yourself or an affiliated partner after a device has been claimed. Go to the claimed device’s detail page. Scroll to the “Device Roles” section. ...
How to claim a new Olarm device in Command Centre
You can safely keep devices in your Olarm COMMAND CENTRE in an uninstalled state. This is useful if you want to: Pre-configure them before deployment Assign roles at a later stage Organise devices ahead of installation or monitoring activation Steps ...