How to claim a new Olarm device in Command Centre
When to claim a new Olarm device
You should only claim a device if it is in your possession. Claiming a device does not immediately trigger billing—you are only charged once the device comes online.
You can safely keep devices in your Command Centre in an uninstalled state. This is useful if you want to:
- Pre-configure them before deployment
- Assign roles at a later stage
- Organise devices ahead of installation or monitoring activation
How to claim a new Olarm device
Steps to claim a device/s:
Go to the Devices Page in Command Centre.
Click “Claim Device” (big white button).
Enter the device’s serial number (found on the box or device).
For multiple devices, separate serials with a space or comma.
Ensure your assigned roles are checked
Installer
Monitor
Billing
Click “Claim”.
Refresh the page and the device will appear in your list.
Important: You will only be charged once the device comes online.Related Articles
How to release a device from Command Centre
Releasing an Olarm device from your Command Centre account removes it from your Command Centre profile and transfers the device subscription responsibility to the device owner. This is typically done when a client changes service providers or no ...How to migrate settings from one Olarm device to another in Command Centre
If you're replacing or upgrading your Olarm device, you can easily transfer its configuration to the new unit using the Settings Migration feature. This ensures your new device inherits all key settings from the old one, saving time and reducing ...How to add/remove app users in Command Centre
You can manage who has access to an Olarm device through Command Centre. Adding or removing users gives you full control over who can monitor, control, and receive alerts from the device via the Olarm APP. The user must first download the Olarm APP ...How to lock/unlock Olarm APP access in Command Centre
You can control whether a users have app access to a specific Olarm device. Locking out users prevents them from viewing or controlling the device in the Olarm APP - but it does not stop the device from sending signals to the monitoring platform. Go ...How to download an event log from an Olarm communicator in Command Centre
Event logs provide a detailed history of the Olarm device's signals combined with the events recorded by the alarm system. You can download these logs in CSV format directly from Command Centre for analysis, auditing, or recordkeeping. This feature ...