If you're using third-party monitoring software, it's important to ensure the account code in Command Centre has been set in order to receive signals from the device. These codes help uniquely identify each device - and its partitions - for accurate signal routing and tracking.

Follow the steps below to set or update account codes:

Setting the Main Account Code

• Go to the Devices page in Command Centre

• Enter the device’s serial number in the search bar

• In the Account section next to the serial number, click the pencil icon

• In the Edit Account Details popup

  • Enter a code in the Main Account Code field

• Click Save to apply the changes
  
  

Setting separate partition Account Codes

• Go to the Devices page in Command Centre

• Enter the device’s serial number in the search bar

• In the Account section next to the serial number, click the pencil icon

• Scroll to the Account Codes for Partitions section

• Enter a code for each partition as needed

  • These codes will be used by your monitoring platform to distinguish signals from different areas
    
    

Extra Tips

• Use consistent codes across Command Centre and your monitoring software to avoid mismatches.

• Partition codes are optional but useful if you're monitoring different areas separately (e.g., warehouse vs. office).

• Always double-check your entries before saving to prevent signal routing errors.

• The account code will appear red should there be a clash of numbers that have been set.