Firmware updates ensure your customer’s Olarm device runs the latest features, performance improvements, and security patches. Using Olarm Command Centre, partners can remotely initiate a firmware upgrade with just a few clicks.

Follow the steps below to update a device’s firmware:

• Go to the Devices page in Command Centre

• Enter the serial number of the Olarm device in the search bar

• Click View on the far right of the result

• In the left-hand menu, select Update Firmware

• Click the Update Firmware button at the bottom of the screen

• A confirmation popup will appear - click Yes to proceed

  • A second popup will confirm that the update has started

  • You’ll see a progress percentage during the update process

• Once complete, you’ll see:
  “Firmware has been successfully downloaded to the device.”
  
  

Extra Tips

• Firmware updates typically take up to 10 minutes to complete.

• Make sure the device is powered on and online during the update.

• If progress doesn’t start or stalls, refresh the page or check the device's connection.

• It’s recommended to avoid performing other commands on the device while the update is running.

• Ensure the customer’s alarm system is disarmed when performing a firmware update.