Countdown not displaying in the Olarm APP when arming If the countdown does not appear in the app during arming: Firmware version check: This issue may occur if the panel is running a firmware version below V6.05. To resolve: Contact your panel ...
Ensure Olarm is connected to the correct Com Port Make sure the Olarm MAX is plugged into the Com Port that has been programmed on the panel. No device connected to Com 2? Enable it for IP Communications If Com 2 is unused, enable it for IP ...
Ensure correct UDL code is entered in the Olarm APP Make sure the UDL code entered in the Olarm APP matches the one set on the panel. Can’t arm or disarm the alarm via the Olarm APP If the Olarm APP is unable to arm or disarm the system: Remote ...
Ensure UDL password is correctly set The UDL password must be set to 1234 for the Olarm MAX to communicate with the panel. Check IP and port settings Verify that the IP address and port settings on the alarm panel match those specified in the Olarm ...
Olarm MAX shows a solid red LED after connecting to the alarm panel If the Olarm device displays a solid red LED: PC ID and password check: Ensure that the PC ID and password are set to 1234 or 0000. Navigate to: Location 910 – PC ID Location 911 – ...
Firmware version compatibility Paradox Plus panels running firmware versions below 1.1 are not compatible with Olarm MAX. To check the firmware version: Navigate to Location 980 on the alarm panel. If the version is below 1.1, update the panel ...
Firmware requirement Ensure that the DSC PowerSeries alarm panel is running firmware version V1.5.1 or higher. Multiple keypads on the system If you have more than one keypad connected to the system: Keypad configuration: Set at least one keypad to ...
Olarm MAX LED is flashing green and blue and not connecting to the alarm panel If the Olarm MAX continuously flashes green and blue: Programming checks: Ensure the following locations are correctly configured: Location 300 (Communication Path) ...
If you're experiencing issues during or after installing Olarm MAX on an IDS 805 alarm panel, follow the steps below to identify and resolve common installation problems. Olarm MAX LED state is red after connecting to the alarm panel If the Olarm MAX ...
If you're experiencing issues during or after installing Olarm MAX on an IDS X16/X64 or X-Series Serial alarm panel, follow the steps below to identify and resolve common installation problems. Olarm MAX LED state is red after connecting to the alarm ...
If your Olarm MAX is displaying a specific LED state, use the following troubleshooting steps to resolve connectivity and system issues. Connectivity/Connection Issue States Two Blue Flashes – Connected to the cloud via cellular but lost Wi-Fi ...
You can update your Olarm MAX firmware in two ways: Power up the device without connecting it to an alarm system or energizer If already connected to a system, simply disconnect the communication wires Once powered, the device will connect to the ...
The Olarm MAX comes with some additional Contact ID's and description In addition to giving a better insight into your clients system statuses, the Olarm has been designed to pro-actively alert you of any problems on site, Make sure to contact your ...
Adding a Secondary User The Olarm App support 1 Primary user and 47 additional Secondary users. Note: In order to add secondary users to your Olarm, they will require a Olarm User Account which can be created by tapping on Sign Up in App Add a ...
The basics Olarm devices require an active subscription to work as they contain Olarm-managed SIM cards and consume online services which need to be maintained and paid for. How do I buy an Subscription:. Purchasing an Olarm subscription via the ...
Some phone manufacturers try to optimize battery usage by restricting the permissions of installed Apps. Below are some common issues picked up, The app will not receive Olarm app notifications if the app is open In the Olarm app, make sure that the ...
Pease not that only the Primary user of the Olarm is able to make changes to the Olarm. To changes to amount of zones displaying in the Olarm App, follow the steps below: Go to Settings by taping on the 3 lines on the top right corner of the Olarm ...