If your Olarm MAX is displaying a specific LED state, use the following troubleshooting steps to resolve connectivity and system issues.

Connectivity/Connection Issue States

Two Blue Flashes – Connected to the cloud via cellular but lost Wi-Fi connection.

• Ensure Wi-Fi is set up in the Olarm APP.

• Re-enter your Wi-Fi password in the Olarm APP.

• Check that Wi-Fi is turned on.

• Ensure your Wi-Fi network is not blocking or disconnecting the Olarm MAX.

Three Blue Flashes – Connected to the cloud via Wi-Fi but lost cellular connection.

• Ensure the device is in a location with good cellular signal.

• Avoid placing it inside or against a metal enclosure.

• Check SIM connectivity availability in your area.

Orange – Connected to the system but cannot connect to the Olarm Cloud.

• Ensure the device is in a location with good cellular signal.

• Avoid placing it inside or against a metal enclosure.

• Verify Wi-Fi setup in the Olarm APP.

• Re-enter the Wi-Fi password if needed.

• Ensure Wi-Fi is turned on.

• Check that the network is not blocking or disconnecting the Olarm MAX.

Red – Connected to the Olarm Cloud but unable to find the system.

• Check that the alarm system/energizer master or UDL code is correctly entered in the Olarm APP.

• Ensure you are using the correct adapter board.

• Verify that the Olarm MAX wiring matches the correct terminals (correct colors to correct terminals).

• Check that the connector is plugged into the correct port.

• Ensure the cable from the Olarm MAX is wired into the correct terminals.

Orange & Red – Cannot connect to the Olarm Cloud or the system.

• Ensure the device is in a location with good cellular signal.

• Avoid placing it inside or against a metal enclosure.

• Verify Wi-Fi setup in the Olarm APP.

• Re-enter the Wi-Fi password if needed.

• Ensure Wi-Fi is turned on.

• Check that the network is not blocking or disconnecting the Olarm MAX.

• Check that the alarm system/energizer master or UDL code is correctly entered in the Olarm APP.

• Ensure you are using the correct adapter board.

• Verify that the Olarm MAX wiring matches the correct terminals.

• Check that the connector is plugged into the correct port.

• Ensure the cable from the Olarm MAX is wired into the correct terminals.

Firmware Update States

The Olarm MAX will automatically reboot after completing a firmware update. Do not unplug the Olarm MAX at all during the update. The update can take between 1 - 15 minutes, depending on network connectivity.

Purple & Blue – Updating firmware while connected to the system and cloud.

• Allow the firmware update to complete.

Purple & Green – Updating firmware while searching for the system.

• Allow the firmware update to complete before troubleshooting.

• If the device continues flashing green after the update, troubleshoot as if it were in a red LED state.

Purple & Red – Updating firmware but unable to find the system.

• Allow the firmware update to complete before troubleshooting the red LED state. This may be resolved with a firmware update.

• If the firmware update does not resolve the red LED state, follow the troubleshooting steps for a red LED state.

By following these steps, you can diagnose and fix connectivity and system issues with your Olarm MAX.