Account & User Management
How to identify the Primary User of a device in the Olarm APP
In the Olarm APP, each device has a Primary User who has full control over its settings and management. If you are a Secondary User, you can easily see who the Primary User is. This is useful if you need to request changes, transfer ownership, or ...
How many users can added to single Olarm communicator
The Olarm APP supports 1 Primary user and an unlimited amount of Secondary users on all Olarm communicators. Should the app say that you have reached the user limit - contact our support team to extend this default setting.
How to reset/reboot your an Olarm device?
The method you choose to reset your Olarm device depends on your intended outcome: A full factory reset will remove all custom configurations, including: Zone and area names Zone and area images User codes Device name Assigned users Alternatively, ...
How to switch an Olarm device to a different Monitoring Company
If you’d like to change the Armed Response company monitoring your Olarm device, here’s what you need to know: Step 1: Contact your current Monitoring Company Ask them to release your Olarm device from their system. Only they can do this — Olarm ...
How to reset an Olarm device in the Olarm APP
This will remove your access and reset the device to factory settings. Tap the menu icon (≡) in the top-right corner Select Device Setup Tap on Remove/Reset Olarm Confirm by tapping Agree Alternatively, you can reset the device using the Web Portal ...
How to remove secondary users from your Olarm device
Removing a Secondary User The Olarm APP supports 1 Primary user and an unlimited amount of Secondary users on all Olarm communicators. In order to remove secondary users from your Olarm device, follow the steps below: Tap the menu icon (≡) in the ...
Don't remember your original Olarm login credentials?
Don’t remember your original login credentials? If you've forgotten the username (phone number or email) you used for your Olarm account, follow these steps: Try entering your phone number instead of your email, and skip entering a password. Then, ...
Not seeing your Olarm devices after updating the Olarm APP
Why you are not seeing your Olarm devices? Should you not be seeing your Olarm devices after updating the app, it's likely that you pressed: “Login with Google” “Login with Apple” Your devices are not visible because you already have an Olarm account ...
How to delete an Olarm Account
You can permanently delete your Olarm profile directly from the Olarm APP. This action will remove your account and all associated data. Tap the menu icon (≡) in the top-right corner Select View Profile Select Delete Account Tap Delete and confirm ...
How do I change the Primary user on the Olarm
Changing the Primary User If you need to transfer the Primary User role to someone else on your Olarm Device, you can do so directly from the Olarm APP. Follow the steps below to complete the change: Tap the menu icon (≡) in the top-right corner ...
How to add secondary users to an Olarm device
Adding a Secondary User The Olarm APP supports 1 Primary user and an unlimited amount of Secondary users on all Olarm communicators. In order to add secondary users to your Olarm device, they will require an Olarm User Account. Tap the menu icon (≡) ...
How to remove an Olarm device from your profile
Removing a device as a Primary User: This will remove your access and reset the device to factory settings. Tap the menu icon (≡) in the top-right corner Select “Device Setup” Tap on “Remove/Reset Olarm” Confirm by tapping “Agree” Removing a device ...
How do I change my Olarm email address
To change your Olarm email address, simply follow the steps below in the Olarm App: Tap on the menu button on the top right hand corner. Then tap on your display name to open your Account page. Tap on Profile. Under User details enter your new email. ...
How do I reset my Olarm account password
If you've forgotten your Olarm APP password, follow these simple steps to reset it: Open the Olarm APP and on the Sign-in page. Tap on Forgot your password?. Enter the email address or mobile number for your Olarm account and tap Submit. You’ll ...
How to change you Olarm account username, phone number or email address
Keeping your personal information up-to-date in the Olarm APP is essential for login access, receiving device activity notifications, and maintaining account security. You can easily update your cellphone number, email address, and name within the ...