Why you are not seeing your Olarm devices? 

Should you not be seeing your Olarm devices after updating the app, it's likely that you pressed:

“Login with Google”
“Login with Apple”

Your devices are not visible because you already have an Olarm account using a different email or mobile number. This means you are logged into a new account that is not linked to your existing one.

How do I access my existing Olarm account and devices?

To prevent this issue from happening again, login with Google or Apple and link your account manually by following the steps below:

• Open the app Menu and tap ‘View Profile’

• Select the tab ‘Profile’

• Tap 'Link Account'

• Enter your Existing Account credentials, you can use your phone number or email address

  • Don’t remember your Existing Account credentials? Click here

• Select ‘Authorise’

• Tap ‘Save’ and navigate back to your Areas screen

• Your Olarm devices should now appear as expected.