If you believe your Olarm device is faulty, you may be eligible for a replacement under warranty. Follow the guidelines below to verify eligibility of your device warranty and to complete the device replacement process.

• Check the batch date

  • Locate the batch date on the device.

  • Use the batch date to approximate whether the device falls within the 2-year warranty period.

   

• Inspect the warranty sticker

  • Confirm that the warranty sticker is intact and not tampered with.

  • Located on the back of the device covering a screw hole.

   

• Return the device to the original point of purchase

  • If purchased through a reseller or partner, return the unit to them first.

  • If unsure, refer to your original receipt or order confirmation.

   

• Device sent to Olarm for assessment

  • The partner or reseller will forward the device to Olarm for further inspection.

  • Olarm will assess the device to confirm if it is faulty and within warranty.
    

• Replacement Issued if Approved

  • If the device is found to be faulty and within warranty, Olarm will send a replacement to the original sender.