Olarm Warranty Returns Policy

Olarm Warranty Returns Policy

PRODUCT WARRANTY

  1. The Products covered under this limited Warranty include: Olarm PRO 2G, Olarm PRO 4G, Olarm LINK, Olarm IDS X-Series Adaptor, Paradox EVO 192 adaptor and Olarm PRO Plug-on Serial adaptor for IDS 806 and X-Series Serial.

  2. The Warranty Period will be 24 months and will commence either from the date the Olarm device is first activated online or 9 months from the batch date - whichever occurs first.

  3. Olarm warrants that the Products will be free from material defects caused by inadequacy or neglect in the manufacturer’s workmanship or materials during the Warranty Period (the "Warranty"). 

  4. The Warranty covers all valid claims in respect of the Products or any part thereof, except for clauses (5) and (6) below. If the claim is based on a breach of the Warranty and is notified to Olarm during the Warranty Period, Olarm will, at their sole discretion, repair or replace the Product or part, or credit a sum to the customer instead of repairing or replacing the Product. Olarm will only do this if the breach is proven to their reasonable satisfaction based on the balance of probabilities.

  5. The Warranty shall NOT apply unless:- 

    1. The Products have been properly installed, used, maintained and serviced;

    2. The Products have been installed by a qualified installer;

    3. Unless the Customer has informed Olarm of the defect alleged within the Warranty Period. 

  6. This Warranty covers the device under normal use conditions. The Warranty is non-transferable and will be voided if the Olarm Warranty label is removed or damaged. Olarm will not be responsible for any warranty replacements if the device fails to function correctly due to adverse environmental conditions, such as lightning, liquid damage, immersion in liquids, misuse, abuse, neglect, improper shipping, or damage caused by disasters like fire or flood.

    Additionally, any modifications or alterations made to the device by an unauthorised person will also void the Warranty.

    If you need to claim under the Warranty, please contact Olarm customer service within the Warranty period, and we will work with you to repair or replace the device. However, please note that this Warranty does not cover any incidental or consequential damages arising from the use of the device.

WARRANTY REPLACEMENT PROCESS

A: If you purchased your Product from an Olarm distributor or reseller and believe it to be defective during the warranty period, please contact the distributor or reseller directly.

B: If you purchased your Product from Olarm directly and have verified that it is defective:

  1. Log a ticket with Olarm Support by emailing support@olarm.com to request warranty return authorisation.

  2. An Olarm representative will review your case and determine whether to authorise a warranty replacement.

  3. Olarm will send you the waybill as confirmation of collection.

  4. Print out the waybill and attach it to the box.

  5. Olarm’s courier will collect the package from you and will deliver the package to Olarm.

  6. Olarm will dispatch a replacement unit, at Olarm's expense, within 10 working days of the completion of assessment if the Product is found to be faulty and within the warranty period.

  7. Two warranty shipments per month per Partner are permitted.

Please note:

  • Olarm reserves the right to charge an inspection fee for Products that are not faulty.

  • The replaced Product will become the property of Olarm.

We hope this information helps, and please don't hesitate to contact Olarm Support if you have any further questions or concerns.