Run the test connection in the camera setup menu.

• Check username and password.

• Check for correct URL.

• Check if IP for camera is correct
  

• Check camera and Olarm MAX are on same network.

• Check VMS settings including the IP Address in app setup.

• Check that the cameras are assigned to the same IP and subnet range.

• Check MAX connectivity:

  • Is Olarm MAX connected to WiFi?

  • Wi-Fi connection signal quality in MAX app status.
    

Restart live view stream.

Restart the Olarm APP.

Check MAX LED status.

Check MAX LED status

Restart your WiFi router.

Restart live view stream.

Restart the Olarm APP.

N/A

User shouldn't see error

Check Olarm MAX signal quality is status tab in-app.

Where is the MAX placed?

How far from router?

Check encoding profile must be H264/H264 B
in VMS settings.

Check recommended camera setup:

• Lower bitrate

• Increase I Frame Interval or I Framerate

• Lower framerate

• Decrease resolution

• Ensure

• Are you using the Mainstream or Substream?

Turn off audio, this may be adding to the increased size of packets.

Note - Changes made on VMS will affect other apps (Provision, HIK, Dahua)

Restart live view stream.

Restart the Olarm APP.

Check recommended camera setup:

• Are you using the Mainstream or Substream?

  • Have you setup your Substream?

• Have you entered a valid channel In your app setup?

• Check the URLs that you have entered in the app setup.

Check recommended camera setup:

• Are you using the Mainstream or Substream?

  • Have you setup your Substream?

• Have you entered a valid channel In your app setup?

• Check the URLs that you have entered in the app setup.