These events have to do with the connection between the MAX and the App / CC client.
These error codes are prefixed with P.
Check Olarm MAX signal quality is status tab in-app.
Where is the MAX placed?
How far from router?
Check encoding profile must be H264/H264 B
in VMS settings.
Check recommended camera setup:
Lower bitrate
Increase I Frame Interval or I Framerate
Lower framerate
Decrease resolution
Ensure
Are you using the Mainstream or Substream?
Turn off audio, this may be adding to the increased size of packets.
Note - Changes made on VMS will affect other apps (Provision, HIK, Dahua)
Restart the Olarm APP.
Restart live view stream.
Restart the Olarm APP.
These events relates to the connection between the MAX and the camera server / camera / NVR.
Error codes will be prefixed with R.
Run the test connection in the camera setup menu.
Check username and password.
Check for correct URL.
Check if IP for camera is correct
Check camera and Olarm MAX are on same network.
Check VMS settings including the IP Address in app setup.
Check that the cameras are assigned to the same IP and subnet range.
Check MAX connectivity:
Is Olarm MAX connected to WiFi?
Wi-Fi connection signal quality in MAX app status.
Restart live view stream.
Restart the Olarm APP.
Check MAX LED status.
Check MAX LED status
Restart your WiFi router.
Restart live view stream.
Restart the Olarm APP.
N/A
User shouldn't see error
Check Olarm MAX signal quality is status tab in-app.
Where is the MAX placed?
How far from router?
Check encoding profile must be H264/H264 B
in VMS settings.
Check recommended camera setup:
Lower bitrate
Increase I Frame Interval or I Framerate
Lower framerate
Decrease resolution
Ensure
Are you using the Mainstream or Substream?
Turn off audio, this may be adding to the increased size of packets.
Note - Changes made on VMS will affect other apps (Provision, HIK, Dahua)
Restart live view stream.
Restart the Olarm APP.
Check recommended camera setup:
Are you using the Mainstream or Substream?
Have you setup your Substream?
Have you entered a valid channel In your app setup?
Check the URLs that you have entered in the app setup.
Check recommended camera setup:
Are you using the Mainstream or Substream?
Have you setup your Substream?
Have you entered a valid channel In your app setup?
Check the URLs that you have entered in the app setup.
Sometimes things go wrong that are not directly communicated from the Olarm MAX. For these the error message will have a C
prefix