My camera brand is not listed, what do I do?

My camera brand is not listed, what do I do?

Requirements for Video on Olarm MAX

1. The Olarm MAX and your camera setup need to be on the same Wi-Fi network
   
2. The Olarm MAX won’t stream video using it’s cellular connectivity
   
3. The Olarm MAX requires a good quality Wi-Fi strength to stream cameras
   
4. The Olarm MAX needs to be on firmware version V.1.5.1 or later to support video
   
5. Your camera setup requires an adjustable substream
   
6. Ensure you camera setup has a static IP Address
   
7. Playback will only work should your DVR/NVR support it

We continue to test new camera brands, however you are welcome to try and connect a new brand yourself, and we recommend you follow these steps below:

Step 1: Ensure the camera/DVR/NVR brand you are wanting to add supports RTSP Protocol

Step 2: Adjust the camera/DVR/NVR video quality settings

The below settings are a guideline, your camera/DVR/NVR may not have these settings.

1. Enable the RTSP functionality
2. Ensure the camera has a sub-stream
   
3. Ensure the sub-stream is video only and not video&audio
   
4. Reduce the Resolution of the substream to its lowest available settings
5. Set the Frame Rate to anything below 9 fps
6. Set the Bit Rate to anything below 512 kbps
   
7. Set the Bit Rate to Constant and ensure it is not Variable
   
8. Lower the Video Quality to anything below Medium or Low
9. Set the compression format to H.264 

Step 2: Obtain the IP Address of your camera/DVR/NVR through the camera's app or Video Management System

Step 3: Check the RTSP Port number of the camera/DVR/NVR 

Step 4: Search for your camera's/DVR's/NVR's Live Stream Path/URL using: https://www.ispyconnect.com/

1. You will need to know which brand and model you have in order to determine its Live Stream Path/URL
   

Step 5: Ensure the camera/DVR/NVR has login credentials set

Step 6: Connect your camera/DVR/NVR in the Olarm APP

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