My camera brand is not listed, what do I do?

My camera brand is not listed, what do I do?

My camera brand is not listed, what do I do?

Info
Requirements for Video on Olarm MAX
  1. The Olarm MAX and your camera setup need to be on the same Wi-Fi network
  2. The Olarm MAX won’t stream video using it’s cellular connectivity
  3. The Olarm MAX requires a good quality Wi-Fi strength to stream cameras
  4. The Olarm MAX needs to be on firmware version V.1.5.1 or later to support video
  5. Your camera setup requires an adjustable substream
  6. Ensure you camera setup has a static IP Address
  7. Playback will only work should your DVR/NVR support it

Idea
We continue to test new camera brands, however you are welcome to try and connect a new brand yourself, and we recommend you follow these steps below:

Step 1: Ensure the camera/DVR/NVR brand you are wanting to add supports RTSP Protocol

Step 2: Adjust the camera/DVR/NVR video quality settings
Notes
The below settings are a guideline, your camera/DVR/NVR may not have these settings.
  1. Enable the "RTSP" functionality
  2. Ensure the camera has a "sub-stream"
  3. Ensure the sub-stream is "video only" and not video&audio
  4. "Reduce the resolution" of the sub-stream to lower settings
  5. Set the "Frame Rate" to anything below 9 fps
  6. Set the "Bit Rate" to anything below 512 kbps
  7. Set the "Bit Rate" to Constant and ensure it is not Variable
  8. "Lower the video quality" to anything below Medium or Low
  9. Set the compression format or encoding to H.264 
Step 2: Obtain the IP Address of your camera/DVR/NVR through the camera's app or Video Management System

Step 3: Check the RTSP Port number of the camera/DVR/NVR 
  1. The standard RTSP Port number is 554
Step 4: Search for your camera's/DVR's/NVR's Live Stream Path/URL using: https://www.ispyconnect.com/
  1. You will need to know which brand and model you have in order to determine its Live Stream Path/URL
Step 5: Ensure the camera/DVR/NVR has login credentials set

Step 6: Connect your camera/DVR/NVR in the Olarm APP
  1. Click the link for a step by step guide on how to add the camera to the Olarm APP