If the Olarm APP is not bypassing a zone, it could be caused by either the alarm system settings or a problem with the detector in that zone. Bypassing allows you to exclude a zone from triggering alarms when the system is armed, so if it fails, the cause needs to be identified quickly.

Possible Reasons a Zone Won’t Bypass

• Faulty zone detector

  • The sensor or detector assigned to the zone may be malfunctioning.

• Master Code not set in the Olarm APP

  • Some alarm systems require the Master/User/UDL code to be entered in the app for bypassing to work. Check Device Setup in the app.

• Zone not programmed for bypass

  • The alarm panel programming may not allow bypassing for that zone.

• Loss of panel control

  • If the Olarm device has lost control of the alarm panel, bypass commands will fail.

Troubleshooting

• Test panel control

  • Arm the system from the Olarm APP and see if it responds.

  • If arming works, the panel is receiving commands, and the issue may be limited to bypassing.

• Test bypassing other zones

  • If other zones bypass successfully, the problem is with the single zone in question.

  • If no zones bypass, there is likely a panel programming or connection issue.

• Check the zone’s detector

  • Make sure it is powered, connected, and functioning correctly.

• Contact your installer/technician

  • If panel programming prevents bypassing or a sensor fault is found, professional assistance is required.

Extra Tips

• Always ensure the Master/User/UDL Code is set in the Olarm APP for systems that require it.

• Detector faults may not always trigger an error message - physical inspection may be necessary.