When do I need to use Partner Affiliations

When do I need to use Partner Affiliations

When do I need to use Partner Affiliations

Partner Affiliations allow Olarm Partners (e.g. installers and monitoring companies) to collaborate by sharing roles for a device through their Olarm Command Centre accounts. This lets each business manage the roles they're responsible for—like installation, monitoring, or the device subscription.

You’ll need to set up a Partner Affiliation when:

  • Your company installs Olarm devices, but outsources monitoring to another Olarm Partner (ARC)

  • Your company monitors signals, but works with external installers who handle the physical setup and manage the device

  • Your Armed Response Company wants to assign or accept roles across partnered businesses to fill a specific role for a device

    • Monitor

    • Installer

    • Billing/Device Subscription

    • Related Articles

    • How to set up a Partner Affiliation

      How to set up a Partner Affiliation Important: A partner must be registered with Olarm and hold a valid Monitoring or Installer role to be affiliated Only affiliated partners can be assigned roles on a claimed device You can remove an affiliation at ...

    • Assigning device roles to a partner

      Once you’ve claimed a device and are affiliated with another Olarm Partner, you can assign that partner to specific roles on the device — such as monitoring, installation, or billing (device subscription). This allows you to collaborate seamlessly ...

    • How to Get Access to Olarm Command Centre

      How to Get Access to Olarm Command Centre To gain access to the Olarm Command Centre, your company must be registered as an official Olarm Partner. Access is granted based on the services your business offers (Armed Response, Installation, ...

    • Reset device to default in Command Centre

      This tool resets an Olarm communicator to certain settings, readying it for a fresh installation or reassignment. What gets wiped: App users are removed Signals are disabled Account codes & zone/area names are cleared You will need to re-enable the ...

    • How to Assign or Edit Device Roles

      How to Assign or Edit Device Roles Assign monitoring, installation, or billing (subscription) roles to yourself or an affiliated partner after a device has been claimed. Go to the claimed device’s detail page. Scroll to the “Device Roles” section. ...