Some Olarm devices are compatible only with 2G networks. Knowing whether your device is 2G helps check compatibility or troubleshoot connectivity issues.
Troubleshooting Steps
Check the device generation
All Gen 1 Devices are 2G devices. (Small square device)
Check the device cover
If your device is an Olarm PRO Device and the cover only displays Olarm PRO, it is a 2G device.
If other labels appear on the cover (for example, PRO+ or later versions), it is not limited to 2G.
Extra Tips
If you are unsure, you can also confirm the model by opening the Olarm APP and navigating to View Profile > Devices.
Contact Olarm Support if your device cover is unclear or damaged.