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Cancel Responder feature in the Olarm App allows the primary user to
activate a cancel call-out option to a user-generated alarm. This feature notifies the Control Room that the alarm signal may be ignored and the response cancelled.
get started, you will need to add the custom Olarm Contact ID to your
monitoring software. This is to ensure there is no conflict with any
other standard Contact ID’s.
The below Contact ID needs to be added to your monitoring software:
CID Code: E090.
CID Description: Olarm Alarm Cancel Responder.
CID Priority: Priority 3 (same priority level as an alarm event, i.e., “Zone in Alarm”).
Once the E090 CID Code has been set up on your monitoring software, please contact the Olarm Support team - firstname.lastname@example.org. They will activate ‘Cancel Responder’ on your Olarm account and enable the ‘Cancel Responder’ feature for your clients using the Olarm App.
on your monitoring software and operational requirements, ‘Cancel
Responder’ should be adapted to better align with your internal
For example, Listener monitoring software supports automatic ticket closure. Based on your internal process, the Control Room operator can manually call the client to confirm or close the ticket. Alternatively, the CID can be assigned to the client through a comment.