If you are unable to arm/disarm your alarm system via the Olarm APP, follow the steps below to troubleshoot the issue.

• Check the Area/Partition Status

  • In the Olarm APP home screen, confirm that the area/partition shows Disarmed.

    • If the partition displays Not Ready, tap the Zones tab at the bottom of the screen.

    • Identify the open/active zone and either close it or bypass the zone as needed.

   

• Try disarming using the alarm keypad

  • Attempt to disarm your system using the physical alarm keypad.

    • If successful, the issue may be related to the app settings or user code.

   

• Verify the Master Code in the Olarm APP

  • Tap the Menu (☰) in the top-right corner

  • Select Device Setup

  • Scroll down to Master/UDL Code

  • Tap the eye icon to reveal and confirm your alarm code is correct

   

• Reboot the Device

  • If the above steps do not resolve the issue, try rebooting your alarm system.

  • Remove the super capacitor from the Olarm MAX device to power down properly.