There are a few reasons why your device might be locked:

• Subscription has expired

  • If your device shows a ‘locked’ label, it could be because your subscription has expired.

    • To unlock it, tap on the locked device in your Device List.

    • You’ll be taken to a page to choose and pay for a new subscription.

    • Once the payment is complete, your device will be unlocked.

• Locked by your Monitoring Company

  • If you see a message saying your device is locked by your armed response company, you’ll need to contact them to regain access.